If you have any queries regarding shipping, delivery dates, or general enquiries, please get in touch with us at firstname.lastname@example.org
All orders can be collected our gallery in Stoke Newington free of charge.
Once your payment has been processed, we aim to have your order ready to collect within 7 days. We will contact you as soon as your order is ready to collect from the gallery.
Orders with framing included will take longer; please allow an additional 3-4 weeks for framing prior to collection.
Where items are unique or made to order, there may be longer lead time on your purchase and we will contact you if this is the case
Unframed Artwork: Standard UK Delivery is £10.
Once your payment has been processed, we aim to have your order dispatched within 7 days for standard delivery. Orders will be sent using Royal Mail’s Signed & Tracked Service.
Unframed Artwork: Next Day UK Delivery is £15
This service is only available for dispatch on Wednesday, Thursday or Friday. Orders will either be sent with UPS or Royal Mail Special Delivery. Please allow until 6pm to receive your order for Next Day deliveries. Upon dispatch you will be emailed a tracking number for your order. This service will provide up to £500 compensation for loss or damage.
If a parcel is returned to us by the shipping company after delivery is attempted for a second time, we will require a £15 fee to be paid before items are re-sent.
Orders with framing included will take longer; please allow an additional 3-4 weeks for framing prior to dispatch. Framing orders will be sent at extra cost due to size, fragility, and weight. Please contact us for individual delivery quotes for any orders with framing.
We currently do not ship outside the UK, but please do contact us directly email@example.com and we will try our best to accommodate any specific requests.
In the unlikely event that your order goes missing in the post, we will contact you and the relevant shipment company to try to resolve the issue.
We are not responsible for orders going missing once they are with shipment companies but will of course provide refunds, replacements, or exchanges to customers where necessary.
If we notice that there are issues with your shipment address we will contact you prior to dispatch, however we cannot always spot mistakes and cannot be responsible for errors in contact details provided by customers.
If you need to make any changes to your details after you have made a purchase, please contact us at firstname.lastname@example.org