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Returns Policy

Dear Archie Foal customer,

We hope you’re happy with your purchase. If for any reason you’re not and would like to organise a refund or exchange please contact us at info@archiefoal.com,  you may return items within 14 days of the purchase date for a refund or exchange, but please note, return numbers must be requested within 7 days of the order being made. Individual agreements in regards to exchanges and refunds can be made directly with us and confirmed in writing for gifts and Christmas presents at info@archiefoal.com. We are unable to exchange or refund underwear or swimwear. After 14days and up until 28days from purchase date the item can be returned for store credit. After 28days we will no longer accept returns/exchanges.

The item(s) should be returned unworn and unused in perfect condition, with tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to you

We would also strongly advise that items are returned via trackable mail, such as Royal mail, First Class signed for, as we can’t accept responsibility for items until the are delivered back to us.

To return your product, you should mail your product to: Archie Foal Returns Dept, 281 New Kings Road London GB SW6 4RD

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and notify you of the issue of your refund. The credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that gift cards are non refundable.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, but a store credit will be issued for the same amount.
Thanks and Regards, 
Archie Foal Returns Team

 

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